PRAISE FOR
SPOT ON FACILITATION
This book is much more than a ‘how-to’ of facilitation techniques. The authors have written SPOT on Facilitation with entertainment and adult learning in mind.
Technical explanations are supported by anecdotes and real life experiences. Pictures, diagrammatical explanations plus tips and pitfalls allow the reader (learner) to understand what works and what does not, based on the experiences of two internationally Certified Master Facilitators (CMF).
I found the use of metaphors and the ability of this book to ‘get inside the reader’s head’ to encourage self-reflection to be very powerful and something, which is often not addressed, in typical academic ‘instructional’ books. Through the use of ‘theoretical underpinnings’ and relationships to common psychometrics, they have provided rigour and encouraged an understanding of the impact of personal preferences on our leadership and facilitation style, a gift often overlooked.
This book is hugely valuable to anyone who is interested in learning how to leverage the knowledge and wisdom of individuals and groups in their work or social lives.
Prabu and Janice have provided an international level of validation by relating the aspects of this book to the core competencies of the International Institute for Facilitation (INIFAC).
Barry Brewster is a Principal & Director (Business Advisory) with Evans & Peck, a member of the WorleyParsons Group of Companies, and Greater China’s only internationally Certified Master Facilitator (CMF). He specialises in improving profitability and productivity for corporate clients, and at the same time, placing a smile on people’s faces. He co-authored The Agile Business Leader® series and is considered a leader in the field of leadership and facilitation across the world.
It is always a pleasure to review books written by authors who have a passion for their profession. Prabu and Janice bring their diversity of experience in facilitation together in a very interesting book which is intended for process facilitators, trainers, coaches and chairpersons.
There is a wealth of material contained in the comprehensive and useful chapters. The book provides a very readable coverage on a broad range of topics from how to adapt processes for local contexts, cultures and clients to hand signals, to aid communication between co-facilitators.
Learning points are clearly illustrated with examples, photos and case stories that can be used in a variety of ways. The activities are practical and form a ready resource for new as well as experienced facilitators.
This is a very readable resource which I look forward to adding to my library.
Christine Hogan is a process facilitator, educator and author. Christine’s consultancy work in Australia, Asia and the Pacific focuses on personal, organisational, community development and climate change adaptation. Christine started a Masters unit in “Facilitation and Group Process Skills” in 1991 at Curtin University of Technology, Perth, Australia where she taught as a Senior Lecturer in Human Resource Development for 12 years.
Now, Christine is an Adjunct Professor with the Curtin University Sustainability Policy Institute (CUSP). Christine has worked in Kiribati, Senegal, South Africa, Myanmar, Bhutan, Lao PDR, Mongolia, Nepal and Hong Kong. She has written five books on facilitation. Her sixth book, Managing Cross Cultural Transitions will be available later in 2011.
This timely book on getting people to do what they already know is a great resource for any team facilitator even if they think they are old hands at the game. Prabu and Janice have put together a step-by-step book for the practitioner that is a judicious balance between theory and ‘how-to-do-it’.
Readers will enjoy real stories, case studies, as well as possible ‘duh’ moments in the “Pitfalls” sections. What I like most of this book is that it allows a practitioner to improve, blend or create fresh templates for group discovery and self-directed learning, rather than dictating what ‘is’ or ‘should’ be the case. This volume is easy to read, but hard to put down. Two thumbs up!
David Lim is a leadership and team development coach. Leader of the 1st Singapore Mt Everest Expedition, and author of How Leaders Lead: 71 Lessons in Leading Yourself and Others. David and his associates at Everest Motivation Team have helped over 200 organisations in 25 countries and 47 cities better lead and work as teams. Find out more at http://www.everestmotivation.com
Get a SPOT at the BUFFET of Facilitation IDEAS and TOOLS.
If you want to sample some delicious food for thought, and some tasty tools for facilitation, this book is for you. I particularly like the combination of both the theoretical and the practical throughout the book, with the bonus of some impressive stories of the sessions they have facilitated in numerous countries and contexts. Reading about world cafes in India and water projects in Laos sure adds to the learning adventure.
Janice and Prabu provide theoretical background to many of the concepts and tools in the book, in a way that is interesting and also deepens our insights into why we do what we do as facilitators. This emphasis adds a nice flavour to the book, the icing on the cake or curry on the prata, depending on your palates. This understanding makes it more likely for us to apply techniques with higher levels of thoughtfulness.
The book is also filled with practical tools for facilitators and meeting hosts, everything from the art and science of lighting and room setup, to the multitude of ideas for harvesting ideas from groups.
Abraham Maslow said “If the only tool you have is a hammer, then every problem will look like a nail.” Prabu and Janice offer a wide range of tools at their ‘buffet’, to ensure that we have a comprehensive toolbox and can match the tool with the multitude of situations we face. For each of the tools, they present pitfalls and tips to ensure we can apply them in a way that serves the groups we work with.
So enJOY your time at the buffet, and remember to take what you like and fill your magic pockets with as much as you like, to share with others you meet along the way.
Douglas O’Loughlin is an organisation development consultant, coach and lecturer. Before starting his own consultancy in Singapore in 1993, Douglas worked at AT&T for 14 years, in the US. He has facilitated sessions in more than 20 countries, in government, corporate, education and social change sectors. He is currently pursuing a Ph.D. in Organisation Development, researching how developmental psychology can enhance organisation development. He has written a book Facilitating Transformation: 12 Strategies for Creating Extraordinary Breakthroughs with Groups.
SPOT on Facilitation combines theoretical underpinnings with useful tools and then connects both to real life scenarios. A valuable A–Z handbook for anyone looking for a comprehensive guide, this book also provides a wealth of information about certification criteria and how these are directly connected to working with clients. This cannot be found in any other books on facilitation and will be especially valuable to those seeking certification in the profession.
Ingrid Bens is a consultant and trainer with a Master’s Degree in Adult Education and over 25 years of experience. She has also been designated by the IAF to be a Certified Professional Facilitator (CPF). Her consulting expertise is in the area of Organisation Development, where she has designed and led numerous large-scale, strategic change efforts in a broad range of Fortune 500 companies, in government departments and in non-profit organisations. Ingrid Bens is recognised as a leading expert on facilitation skills. Her Jossey-Bass publication Facilitating With Ease! is a worldwide best seller. Over the last two decades Ingrid has trained thousands of people to be facilitators through her popular workshops. Ingrid has several other titles in print including Facilitation at a Glance; Advanced Facilitation Strategies; and Facilitating to Lead. She is also the author of Facilitation Skills Inventory (FSI), a book published by Pfeiffer in 2009 on an instrument to assess facilitator competency.
In today’s fast paced and challenging organisational environment, it is becoming more and more critical that facilitators make efficient and productive use of a group’s time. This book is an excellent resource for both planning and executing successful meetings.
In SPOT on Facilitation, Prabu and Janice share practical ideas and real world experiences that will make a significant difference in how you go about planning and facilitating sessions with the teams and groups that you lead.
John Thill is a partner and chief executive officer for Personal Strengths Publishing based in Carlsbad, California. He is responsible for the growth, development and success of the organisation, which serves more than 5,000 customers through their international distributor community. John received a degree in Speech Communication from San Diego State University. He has served his community and international communities in his eighteen years as a Rotarian. John was a past-president and Paul Harris Fellow with the Rotary Club of Carlsbad. John enjoys surfing, gardening, tennis and reading. He lives with his wife and two daughters in Oceanside, California.
This is an easy-to-read book on facilitation, written in a straightforward conversational style. There are many examples culled from the personal experiences of the authors that readers can easily relate to, and this lends the book a real-life and pragmatic touch.
This book targets a broad range of audiences, who need to facilitate groups in various contexts, from schools to community and social organisations to corporate organisations. Consequently, it loses some depth in some areas and readers looking for an in-depth discussion on specific areas of facilitation may be left wanting more. Nevertheless, it is a useful book containing many pragmatic ideas and tips culled from years of practical experience. It can be especially useful for newer facilitators who are looking for a resource of practical ideas and techniques to enhance their own practice. More experienced facilitators will likely find it useful in a different way, perhaps as a resource to refresh and remind themselves of tools and techniques that they have previously come across and wish to revisit quickly.
The tools and techniques described in the book are written in a concise manner, with a summary of tips and pitfalls, making it easy to understand and adopt. There is also a useful reference to the International Institute for Facilitation (INIFAC) Certified Master Facilitator (CMF) competencies at the beginning of each section, which helps readers who are on the path towards certification, understand how the relevant competencies can be applied. In addition, the authors have referenced relevant theories that underpin specific techniques described, allowing interested readers to explore the theoretical constructs in more detail if desired.
This book offers generous sharing by the authors on their personal experiences, the mistakes they have made in their own journey and development as facilitators and the lessons learnt. It is a timely and useful book for the growing community of facilitators in Singapore and the region. No doubt different levels and types of facilitators will make use of it in their own way.
The authors, Prabu and Janice, should be commended for providing a practical guide to facilitation rather than a theoretical exposition on facilitation.
Paul Lim has over 25 years of work experience in a variety of consulting, staff and line roles gained with both the private and public sectors. He is currently director, Centre for Leadership Development, Singapore Civil Service College, and leads a team of specialists providing consulting services to the Singapore public service in the areas of talent selection, assessment and leadership development. The roles he has held include roles in human resources, customer service, business analysis, process reengineering, quality management and organisation and leadership development. Paul has a B.Sc (Hons) in Accounting and Computer Science from the University of Leeds and an M.Sc in Positive Organisational Development and Change from CaseWestern Weatherhead School of Management.
On the Art of Facilitation
I encountered my first serious introduction to the ‘Art of Facilitation’ by Prabu and Janice while being director of the FES Media Asia project of the German political foundation, the Friedrich-Ebert-Stiftung. Over the years we facilitated many conferences and workshops with participatory methodologies such as Open Space Technology (OST) and The World Café (TWC). Participants in Iran, Bhutan, Myanmar, Thailand, Malaysia, Indonesia and China were thrilled by the experience of participating in professionally facilitated events where their active participation was crucial to the outcome of the gathering and where everyone’s opinion was on equal footing. With highly motivated audiences, we generated a lot of information and high quality expertise from our participants. Many of the more important publications of that time are outcomes of such participatory facilitated conferences and workshops.
However, I only came to understand the real meaning of the ‘Art of Facilitation’ when we started to practise process facilitation, where I learned the importance of using divergence and convergence tools. Having worked in civic education for 10 years at the time, the experience made a real difference to my professional life. Having used process facilitation in many different countries and circumstances, it became clear that in civil society, as well as in business enterprises, process facilitation is an ideal methodology to make use of the knowledge and expertise of participants or work staff to find solutions to specific problems, to set goals, objectives and to develop strategies. Astonishingly, in all cases, participants were highly motivated, severely skilled and very flexible in producing outcomes that went beyond imagination. To let employees or organisation members participate in planning and decision-making processes is a democratic means that highly motivates the participants and certainly have a positive impact on their input and sense of responsibility for their respective organisation.
Conclusively, I would like to recommend to all who have the task to transfer knowledge, to generate collective intelligence or to improve group performance with the usage of process facilitation by designing meetings to help a group move towards an outcome, a solution or a strategic plan that might meet more than your satisfaction. In short, be prepared to be surprised.
SPOT on Facilitation is certainly a very timely and useful handbook with methodological and theoretical guidance and all the useful tips and tricks to equip you to be successful in the field of facilitation.
Paul Pasch is a political scientist who studied in Berlin and Jerusalem. Since 1991, he has been working at Friedrich-Ebert-Stiftung. Among his assignments, he was coordinator for Near East and later South East Asia at the head office, country director in Israel, Jordan, Yemen, Myanmar, Malaysia and director of the “Media Development in Asia Project”. He has published papers on the Middle East, South East Asia, Bosnia and Herzegovina as well as on Media Development. Since February 2010, Paul Pasch has been the country director of FES in Bosnia and Herzegovina. He is married with two sons.
A great read for facilitators looking to learn and incorporate best practices into their facilitation approaches. I have been involved in facilitating major executive and customer forums for large B2B companies across the world and I have found Prabu’s approaches, practices and tips to be beneficial to both new facilitators and experienced veterans looking for new ways to deal with various facilitating situations. In this book, Prabu relates the use of many concepts and approaches in a candid way that allows one to learn from his real-life experiences and apply them in one’s facilitation work.
Congratulations on the book!!!
Rob Urbanowicz is the principal of Geehan Group and vice president of Client Services, a business unit responsible for the delivery and execution of all Geehan services. Rob joined Geehan in November 2006, with 20 years of experience in consulting, marketing and sales.
At Geehan, he leads the delivery of end-to-end service portfolios, B2B customer engagement strategies and executive level customer programs, where his clients include industry leaders such as Harris, Springer Publishing, Dell, Oracle, Jive Software, Microsoft, Autodesk, Standard Register and others.
Rob came to Geehan Group from Reynolds & Reynolds, where he was responsible for all CRM customer marketing and CRM technology initiatives and was actively involved with Reynolds Customer Advisory Board. Prior to his work at Reynolds, Rob spent 15 years with Deloitte where he was senior manager, Deloitte Consulting, responsible for Ohio Valley region’s CRM practices. During which, he developed strategies and implemented CRM programs for Fortune 1000 companies. In his professional career, Rob has garnered extensive experience in high-tech, software, manufacturing and automotive industries, and worked with clients such as Gateway, Johnson & Johnson, Dow and Safelite.
Browsing through the catalogues of major bookstores in Singapore and Kuala Lumpur revealed a lack of good entry level books on facilitation. The publication of SPOT on Facilitation is indeed very timely and it would fill the niche for practical guidance for process facilitators, trainers, consultants, as well as chairpersons of meetings. I view this book as a 101 plus ‘how-to-do-it’ resource book on facilitation. Prabu and Janice have tapped their collective experience to develop case studies and stories to facilitate understanding of concepts and practices, while “pitfalls” and “tips” are of direct on-the-job relevance and application. For example, clear instructions are given for basic skills such as the effective use of flip charts. The chapters on core practices (Chapter 5) and facilitator presence (Chapter 7) are particularly useful to new facilitators as they provide advice not normally found in other publications. One of the strengths of SPOT on Facilitation, which has an Asian focus, is the extensive use of pictures to illustrate key learning points and tips for effective facilitation. Although the book focuses on practical aspects, the authors have made an effort to provide the underlying principles and theories for specific aspects, especially facilitation tools under the boxes on “theoretical underpinnings”.
Teoh Cheng Hai is a practising process facilitator. Trained as an agronomist, he has more than 40 years of relevant experience in the plantation crops industry. He was the 1st Secretary-General of the Roundtable on Sustainable Palm Oil (RSPO) and has worked with Prabu and Janice to introduce facilitated approaches to RSPO’s annual Roundtable Meetings from 2005 to 2007, including the application of Open Space Technology (OST) and The World Café (TWC) for about 500 participants.
Ten years ago the interest ignited
In facilitation it was sighted
Ten years on I am delighted
To see the energies highlighted
In SPOT On … am I excited!!
An insightful collection
Of pagination and simulation
Of processes in cross-section
Of logistical and participant consideration
A Facilitation Manual … a tasteful digestion
Charting the course is in the budding
Sailing and adjusting for deep sea net fishing
Divergence and convergence caught in the netting
Force Field Analysis easing and steering
Engaging, enabling, delivering
Outputs and Outcomes … the Big Picture enfolding
Congratulations Janice and Prabu… a proud moment defining!!
Theresa Ratnam is a co-owner/ director of Asian Management Research Consultancy Sdn Bhd. She was trained in Community Development in the Asian Social Institute, Philippines. She is a Certified Professional Facilitator (CPF) and Assessor, the first Malaysian to be certified by the International Association of Facilitators (IAF) in Ottawa, Canada. She has been in the field of training and facilitation, both locally and globally for the past thirty three years with special focus on human, organisational and community development, and is now involved in sustainable development and urban development matters. She is a member of the International Association of Facilitators (IAF) and served on the IAF Board as Vice-Chair (2007 – 2008) and the regional coordinator for Asia (2001 –2003). She was also a member of the Malaysian Society for Training and Development (MSTD) and served as one of the Vice-Presidents.
SPOT on Facilitation ‘hit the spot’ for me in many ways – one of them being its attention to diversity and people’s working preferences and styles. I am also drawn to the many tips around contracting, designing and delivering and how these must become all that a facilitator thinks and does.
It is a rich reference guide with theories, ‘how-to’ recommendations, and personal war stories – warts and all – of Prabu and Janice’s actual hard won lessons and scars in the life of real facilitation practitioners.
SPOT on Facilitation is a must-have resource for people as they embark on a journey of facilitation development.
Tom Schwarz is a professional consulting facilitator, facilitator assessor and facilitation trainer, and the principal of Kinnogene (Aus) Pte Ltd. In the course of his consultancy works (globally), he brings about transformation to individuals, groups and organisations through a deeply reflective facilitative stance (or philosophy) so that people feel heard, empowered, committed and encouraged to change.
He helps people and organisations work with ambiguity and complexity where there may well be no right answers and where paradigm shifts are required. Tom‘s modality for work is drawn from across the rich people-centric spectrum of approaches to be found in Facilitation, Coaching, and Psycho / SocioDrama and Change Management – in which reflective and shared processes and experiences at the individual and group levels are used to surface, make visible & identify, and engage with – the real work needing to be done.
First Published September 2011
Copyright © Prabu Naidu and Janice Lua
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the authors, except for inclusion of brief quotations in a review.
Limit of Liability / Disclaimer of Warranty: While the publisher and authors have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. The publisher and authors are not engaged in rendering professional services, and you should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.
Candid Creation Publishing books are available through most major bookstores in Singapore. For bulk order of our books, please email us at enquiry@candidcreation.com.
SPOT on Facilitation:
Engaging People, Empowering Teams, Exceeding Goals
Publisher : Phoon Kok Hwa
Editor : Corrine Teng
Layout : Felicia Tan
Cover illustration : Lim An-ling
Cover design : Megan Low
Published by : Candid Creation Publishing LLP
Website : www.SingaporeBookPublisher.com
Email : enquiry@SingaporeBookPublisher.com
ISBN : 978-981-08-8339-3
National Library Board, Singapore Cataloguing-in-Publication Data
Naidu, Prabu,- 1957-
Spot on facilitation : engaging people, empowering teams, exceeding goals / Prabu Naidu and Janice Lua. – Singapore : Candid Creation Pub., 2011.
p. cm.
Includes bibliographical references.
ISBN : 978-981-08-8339-3 (pbk.)
1. Group facilitation. I. Lua, Janice, 1962- II. Title.
HM751
302.34 - dc22
OCN744200762
Printed in Singapore
Ebook ISBN : 978-981-07-0904-4
Smashwords Edition
Content
Value to Organisations in Using a Facilitative Approach
Coaching–Mentoring–Facilitation–Training–Consulting
Stakeholders in a Facilitated Session
Bringing Out The Best in People
Igniting Employee Work Passion
Sailing as a Metaphor for Facilitation
Chapter 2 – Becoming a Better Facilitator
About Strength Deployment Inventory® (SDI®)
Your Motivation and Values Guide Your Behaviour
Chapter 3 – FNS 4D Facilitation® Model
Key Steps to Plan and Prepare for a Session
Design for Implementing Change
D3 – Deliver and Debrief the Session
Key Steps in Delivering a Session
Give Specific Instructions on the Process Steps
What to Do if All Does Not Go According to Plan
Summarising Agreements Made by Participants
Learning from the Experience and Transferring it
Over-correcting and the Pendulum Effect
Chapter 4 – Space – Process – Outcome – Time (S.P.O.T.)
Emotional / Psychological Space
How to Create a Safe Emotional / Psychological Space
Encouraging People to Speak Openly Without Fear of Consequence
Sunlight and Its Impact on Energy of Participants in the Room
Impacting the Energy in a Room
Small and Large Group Room Layouts
Respecting Diverse Cultures and Styles
Facilitating People with Disabilities (PWD)
Keeping Participants Productively Focused on Achieving the Goal
When Participants Do Not Respond to Your Directions
Listening Actively – Asking Questions – Paraphrasing
Collecting Ideas – Synthesising Ideas – Surfacing Assumptions
Staying on Track – Giving and Receiving Feedback
Dealing with Non-supportive Behaviours
Facilitating Conflicts and Grievances
Chapter 6 – Divergence and Convergence Tools
Written Brainstorming / Brainwriting
Affinity Diagram or Clustering
Wandering Flip Chart and Entry / Exit Survey
Introduction to Large Group Methods
Chapter 7 – Facilitator Presence
Impact of the Facilitator’s Energy on the Participants
Grooming and Dress Code for Facilitators
Name Tags – The Good, the Bad, and the Ugly
Chapter 8 – Applied Facilitation
The Facilitative Teacher or Trainer
The Facilitative Chairperson of Meetings
INIFAC CMF Competencies and related SDI® MVS®
Determine Requirements Template (D1)
Checklist for Facilitator’s Kit Pouch
Meetings have become one of the business world’s most universal rituals. By reading this book, you are about to embark on an exploration of the key principles and practices of facilitation. SPOT on Facilitation provides tips, examples, theoretical underpinnings, real life stories and pitfalls that facilitators need to know when working with groups. It is a reader-friendly way to explore the powerful and necessary traits needed to facilitate in today’s world. It is a timely book to read if you are thinking about becoming more effective as a facilitator.
Facilitation is not a new concept. Plato introduced the concept of ‘crowd mind’ and his thoughts helped develop the theory of social facilitation in the late 1800s. In 1920, Floyd Allport introduced the concept of ‘social group’ and how the presence of others can facilitate certain behaviours and improve a person’s performance. In 1945, Kurt Lewin coined the term ‘group dynamics’. His work with Field Theory found that group members can motivate others towards the achievement of desired common goals. In 1949, Morton Deutch expanded the concepts of facilitation to include the relationship of task to process. In his work, Deutch found that members tend to participate and communicate more in discussions and are more productive when a process is used. It is the process that helps groups achieve an outcome.
In this book, Prabu and Janice bring the fruits of decades of theory and research, along with their personal learnings and insights, into astute illumination. SPOT on Facilitation elaborates upon the International Institute for Facilitation (INIFAC) Master Facilitator competencies, including:
Presence – bringing compassion and authority to the room.
Assessment – analysing a client’s need to accurately create a process and achieve a desired outcome.
Communication – actively listening and asking questions to keep the group en-gaged.
Control – creating and maintaining a productive and safe environment for participants.
Consistency – understanding and consistently applying best practice techniques to their work.
Engagement – knowing and using multiple techniques for engaging a group.
To take full advantage of SPOT on Facilitation, you will have to move from reflection to action. There is just so much useful information, so many great stories, so much good advice, that you will simultaneously find yourself rushing to take it in and slowing down to make it last.
It is my hope that you and everyone reading this book will begin to examine carefully the way meetings are facilitated to help groups achieve their desired outcomes.
Turn the page. Your learning starts now.
Eileen Dowse Ph.D. is a recognised organisational psychologist specialising in organisational health and effectiveness through education, consulting, cultural assessments and executive coaching. She is the president of Human Dynamics, a consulting company working in key industries including, high-tech, manufacturing, non-profit and government agencies throughout North America, Europe, Australia and Asia. She is the author of The Naked Manager: How to Build Open Relationships at Work, and The Agile Business Leader and The Four Roles of Successful Leaders. Eileen is widely regarded as one of the thought-leaders in international facilitation, as well as being a co-founder, and Chair of the International Institute for Facilitation (INIFAC).
This book is the result of our involvement in process facilitation for the past six years, which we have been learning, teaching and applying in our work.
As you read this book, you will find that we have used the gender indicator ‘he’ and ‘him’ to signify both the male and female genders for ease of reading.
Wherever known to us, we have attributed the sources and acknowledged rightful intellectual property and copyright owners. Should there be an oversight on our part, we welcome and appreciate your corrections.
For future editions, we invite you to offer your suggestions on improving this book, be it in its content or presentation. You may do so by writing to us at pra-bu@pacific.net.sg or janicelua@yahoo.com.sg
Who is this book for
We have written this book for:
Process Facilitators
You will find the Facilitators Network Singapore (FNS) 4D Facilitation® model to be a useful framework for you to design and deliver your facilitated interventions.
Trainers, Teachers, Instructors, and Lecturers
You will find the tips and techniques in this book useful in making your lessons more engaging and interactive.
Coaches, Mentors, and Consultants
You will find the content in this book useful in engaging your clients collaboratively, so as to enhance ownership of the desired outcome.
Chairpersons of Meetings