Love Your Customer Grow Your Business
by
Darren Kelly
*****
Smashwords Edition
Copyright 2010 Darren Kelly
Smashwords Edition, License Notes
This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each recipient. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.
Darren Kelly is available as a Keynote Speaker and Master Trainer for Sales, Customer Service, Leadership, and Peak Performance. See more at www.kellcomm.co.uk. Kellcomm is a communication consultancy and training organisation that specialises in Sales, Customer Service, Media Relations, Presentations, Public Speaking and Peak Performance.
With the exclusion of short quotations for review, reproduction or deployment is prohibited, unless advance written permission has been received from the author. The use of this material in seminars, workshops and other training programmes is also prohibited, unless advance written permission has been received from the author.
This material is for educational purposes only, and the publisher and author do not guarantee that it will be suitable for your circumstances. They also cannot be liable to you or anybody else for any exclusion or error or for any damages that result. The publisher and author will not be liable for any damages that result from any inability to use or the complete use of the information, under any circumstances. This also applies to any claim or cause in any area of law.
Love Your Customer Grow Your Business was authored independently by Darren Kelly. It has not been approbated by the subjects mentioned herein. The trademark names used in the book are to benefit those mentioned and not to infract them.
Table of Contents
Chapter 1. A More Confident You
Chapter 2. Prepare for Success
Chapter 3. Listen Up
Chapter 4. Wise Words
Chapter 5. Speak Up
Chapter 6. You are Your Message
Chapter 7. Trust
Chapter 8. The World’s Most Beautiful Word
Chapter 9. Time
Chapter 10. Growing Partners
Chapter 11. Their Team is Your Team
Chapter 12. Thank You
Chapter 13. Free is Good
Chapter 14. The Power of a Smile
Chapter 15. Memory Magic
Chapter 16. Memory Blank
Chapter 17. Respect for Faith
Chapter 18. Culture